Guests applying for an accommodation contract with the Hotel shall provide the following information: (1) Guest name and telephone number (or mobile phone number) (2) Date of stay (3) Room charge (based on the basic accommodation charge as outlined in Appended Table 1) (4) Other information the Hotel deems necessary.
If a guest requests to extend their stay beyond the date provided in item (2), such request shall be treated as a new application for an accommodation contract at the time of the request.
The Hotel may request the cooperation of prospective guests in accordance with Article 4-2, Paragraph 1 of the Inns and Hotels Act.
The Hotel may refuse to enter into an accommodation contract in the following cases: (1) Application not made in accordance with these Terms and Conditions (2) No room availability (3) Guest is likely to violate laws, public order, or good morals (4) Guest falls under organized crime groups, related persons, or other anti-social forces (5) Guest has caused significant inconvenience to others (6) Guest is a patient of a designated infectious disease (7) Guest makes violent demands or unreasonable requests exceeding socially acceptable limits (except when seeking removal of social barriers as provided by law) (8) Guest repeatedly makes unreasonable demands affecting the Hotel’s services to other guests (9) The Hotel cannot accommodate due to natural disasters, breakdowns, or other unavoidable reasons (10) Guest is intoxicated and likely to disturb others.
Guests may request an explanation when an accommodation contract is refused under Article 5.
The Hotel may cancel the accommodation contract in the following cases: (1) Guest acts, or is likely to act, against laws, public order, or morals (2) Guest falls under anti-social forces (3) Guest causes significant inconvenience to others (4) Guest is a patient of a designated infectious disease (5) Guest makes violent or unreasonable demands (6) Guest repeatedly makes disruptive unreasonable demands (7) Accommodation becomes impossible due to force majeure (8) Guest is intoxicated and causes disturbances (9) Guest violates facility rules (e.g., smoking outside designated areas).
If the contract is cancelled by the Hotel for these reasons, charges for unused services shall not be collected.
Guests shall complete a registration form upon check-in with the following details: (1) Name, age, gender, address, and phone number (2) For non-Japanese guests: nationality, passport number, port and date of entry (3) Departure date and time (4) Other items as required by the Hotel.
Please refer to individual facility regulations for check-in and check-out times. For consecutive stays, rooms may be used throughout the day except on arrival and departure days.
Guests shall comply with the facility-specific rules established by the Hotel.
The Hotel’s facility hours are posted onsite or in facility guides and may change when necessary. Any changes shall be communicated appropriately.
The Hotel shall be liable for damages caused to the guest through the performance or non-performance of contracts, unless such damages are not attributable to the Hotel.
When a guest uses a parking lot managed by the Hotel (hereinafter referred to as "Hotel parking lot"), regardless of whether or not the vehicle key is deposited, the Hotel provides only a parking space and assumes no responsibility for management of the vehicle.
The Hotel shall not be responsible for vehicles or their accessories in parking lots not managed by the Hotel (hereinafter referred to as "affiliated parking lots"). The Hotel shall not be liable for theft, loss, or damage of vehicles, accessories, or loads in affiliated parking lots.
The Hotel shall not be liable for damages incurred by users of affiliated parking lots due to the acts of other users, third parties, or vehicles and their attachments or loads present in the affiliated parking lot, or from any other incidents occurring therein.
Guests shall compensate the Hotel for any damage caused by intentional or negligent actions.
| Total amount payable by guests | Accommodation charge (Basic room rate) |
|---|---|
| Additional charges | Additional food and beverages (breakfast, dinner, and other charges) and use of incidental facilities |
| Other service charges as determined by the facility used | |
| Taxes | Consumption tax and other taxes stipulated by law |
| Total amount payable by guests |
|---|
| Accommodation charge (Basic room rate) |
| Additional charges |
| Additional food and beverages (breakfast, dinner, and other charges) and use of incidental facilities |
| Other service charges as determined by the facility used |
| Taxes |
| Consumption tax and other taxes stipulated by law |
Remarks: Basic room rates are based on the rate schedule presented at the front desk and on the official website.
| Number of persons / Date of receipt of cancellation notice | No-show | Same day | Previous day | 2 days before | 7 days before | 14 days before |
|---|---|---|---|---|---|---|
| Up to 14 persons | 100% | 100% | 100% | 50% | - | - |
| Up to 14 persons |
|---|
| No-show: 100% |
| Same day: 100% |
| Previous day: 100% |
| 2 days before: 50% |
| 7 days before: - |
| 14 days before: - |
| Number of persons / Date of receipt of cancellation notice | No-show | Same day | Previous day | 7 days before | 14 days before |
|---|---|---|---|---|---|
| From 15 persons | 100% | 100% | 100% | 50% | 30% |
| From 15 persons |
|---|
| No-show: 100% |
| Same day: 100% |
| Previous day: 100% |
| 7 days before: 50% |
| 14 days before: 30% |
