FAQ

Luggage storage is available free of charge on the day of check-in and the day of check-out.
If you have a confirmed subsequent reservation at our hotel, we can also store your luggage free of charge for up to one day between reservations.
For storage exceeding one day, a fee of JPY 2,500 per room per day (tax included) will apply.

Please note that we cannot store luggage during periods when you do not have a stay at our hotel, even for a fee.

We offer a complimentary morning tea service to all our guests, which includes tea, coffee, bread, and juice. (7:00 AM – 9:30 AM)

Our cancellation policy varies depending on the booking site and plan, so please check the respective booking site or your reservation confirmation email.

[For reservations made through our official website]

The following cancellation policy applies.

*Please note that refunds are not available for shortened stays after check-in.

Only registered guests are allowed in guest rooms and floors. Please use the 2nd-floor lobby lounge for meeting visitors. Additional guests staying overnight will incur extra charges, which vary depending on the room type.

Co-sleeping is free for children up to 5 years old. Children 6 years and older are counted as adults, so co-sleeping is not permitted. For children 6 years and older, please reserve a separate bed. The number of children allowed to co-sleep varies by room type; please check the room details.

We will do our best to accommodate your requests, however, we do not guarantee them.

Desks are available in most rooms except for some types. Desk rentals are also available upon request.

We offer baby beds and bed guards (limited quantity). Please request if needed. Baby beds are suitable for children under 24 months.

Please contact us via the front desk or contact form if you have lost or found any items. Lost items found in guest rooms are kept for up to 3 months. Perishable food items are disposed of on the day for hygiene reasons. Please note that WPU HOTEL SHINJUKU is not responsible for any lost items.

Our hotel provides coin laundry facilities. The laundry room is available from 6:00 AM to 2:00 AM daily. If you need change or detergent, please contact the front desk.

All rooms are equipped with a thermostat controlled by a central system. It is set to cooling in summer and heating in winter, so guests cannot switch modes. We provide blankets, portable heaters, and fans upon request. Please ask at the front desk.

Due to the hotel’s boiler system managing hot water for the entire building, water temperature tends to be lower between around 12:00 PM and 5:00 PM. The bidet function is unavailable during this time. We apologise for the inconvenience and appreciate your understanding.

The best option is the ATM inside convenience stores. The nearest one is the FamilyMart about 100 meters from the hotel. For currency exchange, “Ninja Money Exchange,” open from 11:00 AM to 7:00 PM across the street.

Our hotel’s 1st-floor “WPÜ CAFE SHINJUKU” offers vegetarian and vegan options. Nearby, there are restaurants such as “CoCo Ichibanya” and “AFURI,” and high-quality vegetarian/vegan restaurants like “Ain Soph,” “Mr. Farmer,” and “Kiboko.”

Our hotel does not have dedicated or affiliated parking. Please use the nearby coin-operated parking lots.